Physical Therapy Frequently Asked Questions

Do I need a referral from my physician?

No.  North Carolina is a direct access state for physical therapy services therefore a physician’s referral is not required. 

What will happen at the initial consultation?

A complete physical therapy evaluation is completed based on your concerns.  Treatment and recommendations are provided on the same day as the initial consultation.

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Do you take my insurance? 

We are an out-of-network provider, meaning we do not directly accept insurance. We want to work for YOU not the insurance company. This allows us to devote an entire treatment session to each individual. If desired, we provide documentation that you can submit to your insurance carrier, which can help you be reimbursed for expenses from them. Read more about the benefits of this.

**See below for a helpful worksheet for contacting your insurance company and understanding your benefits**

What should I wear?

Wear comfortable clothes that won't restrict your movement. Your clothing should allow access to the area being treated; for shoulder or neck issues, wear a tank-top or sports bra, and for leg issues, come to your session in shorts. You may want to bring/wear athletic shoes. 

How many sessions will I need?

Number of visits will vary based on need and condition. After your initial visit, we will discuss a treatment plan, so you will have a better idea at that point. We value your time and want to be effective and efficient!

What forms of payment do you accept?

We accept cash or credit card (including FSAs and HSAs)

What if I need to cancel my appointment? 

Please see the policy page.

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**Insurance Benefits Worksheet

(click to download)